“Crazy” clients are a staple in any business. Whether they’re the middle aged suburban moms who ask for the manager or the actual deranged lunatic looking to buy millions of bulletproof shields from a camera store (a very specific example so you know it’s true), every business person comes in contact with a difficult customer. So what should you not do when dealing with a crazy client?
Yell At Them
Yelling will only make them stronger.
Punch Them
Don’t do it. Jail’s not worth it.
Put Them On Hold Forever
They will catch on after year 5 of waiting, and they will find you.
Refer Them To The Intern
Ya, because the intern’s gonna know how to fix the problem…
Connect Them To Someone Else
If they keep getting connected to different departments, eventually they’ll get connected to the Russians and somehow that won’t be good for any of us.
Lose Your Cool
The last thing you’d want is for the customer to think you’re not cool and then go tell everyone at school so that you end up having to eat lunch with the nerds.
Invite Them Over To Dinner
London broil and a nice cabernet sauvignon won’t solve the issue and now the customer knows where you live. Use your head dumbass!
Give In
Never give up. Remember: The customer is NEVER right!
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